Hotfixes | Production release on December 15, 2022 

FIX 

• Sequences / Pending records being exited early without completing.
• Analytics / Dashboard stats for emails from a Sequence sub-step missing email subject data.
• Analytics / Calculations on the detailed view for Sequence metrics were not working as expected for enrolled/pending/working.

Hotfix releases into production environment for all application nodes (Nov 29, 2022)

• FIX Pause / Delay in Sequences was not working as expected with sub-steps and targets were passing through to the next steps early.

Hey, Leadfwd world!

We are happy to announce to you our new Ringless Voicemail add-on functionality is now live! 

Ringless voicemail (RVM) is a telephony framework that can send pre-recorded voicemails, directly to voicemail inboxes—instead of dialing, ringing and waiting. You pre-record the messages and the Leadfwd platform drops those voicemails into each individual contacts voicemail box, using Sequences and Automation.

RVM for Inbound Sales and Existing Customers

• Welcome new users who have signed up for your services.
• Remind existing customers of upcoming renewals.
• Alert customers to service upgrades or new offerings.
• Webinar or conference attendee reminders.
• Connect with your best customers with a holiday greeting.
• Reward your top clients with special offers and promotions.

RVM for Outbound Sales and Building Pipeline

• Most people don’t answer unknown numbers, but they do check voicemails.
• Stop interrupting. Prospects can listen to your message anytime.
• Shield your sales reps from rejection and repetition burnout.
• Allow sales reps to focus on talking to people that want to buy.
• Deliver a personal touch, but in a scalable way. 
• Personalize the Caller ID with your direct line for easy call backs.
• Import unlimited voicemail assets.

Learn more about RVM for Leadfwd

Extended the manual mailbox setting to control delays between each email sent, to include an AI algorithm to randomize the delay between every email sent. This approach helps the automation better mimic human sender activity, which in turn helps reduce some scrutiny from spam filters. 

• IMPROVEMENTS AI Powered Delay Between Emails / Learn more

Hey! 

🎉 Leadfwd is excited to roll out new SMS features for sales and marketing teams! 

Leadfwd has extended our SMS offering with reply detection, so you can now see which leads are engaging with your SMS messages and automatically end Sequences when a prospect replies via SMS.

In addition you can now select a specific outbound phone number to use for SMS action steps on multichannel Sequences. Before the SMS number assignment was based on the single number that was assigned to each individual Leadfwd user.

🚀 Stay tuned for more to come on SMS!